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Address: 920 Lygon Street, Carlton North, Victoria, 3054, Australia

Postal Address: PO Box 61, Carlton North, Victoria, 3054, Australia

Tel: + 61 3 9389 7000

Fax: + 61 3 9389 7050

Email: info@enoteca.com.au

 

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SHIPPING INFO & FAQs

SHIPPING INFORMATION

Online purchases are processed Monday-Saturday and dispatched Monday through Friday. In stock items normally ship the next business day after an order is placed, but please allow 2 business days for processing during holiday periods (November-December). You will be informed if we are not able to fulfill your order.

CHRISTMAS SHIPPING DEADLINES 2018:
We have been advised by AusPost and FastWay Couriers that shipping times are likely to increase this year due to increased demand. Please allow 3-5 business days for shipping to metro areas in VIC, NSW, ACT; and 5-10 business days for shipping to QLD, SA, TAS, NT and WA. Please take this into consideration when placing an order you wish to arrive by Christmas.

SHIPPING FEES
Where are Enoteca Sileno products available?
If all products are imported from Italy, how can I be sure that their quality isn’t compromised?
Is Enoteca Sileno associated with any of the other businesses using the name 'Enoteca'?
Are your online store prices the same as in your Retail Showroom?
What payment methods can I use online?
I have purchased a product in the Retail Showroom, but I can't find it online?
Can I order online and pick up from the Enoteca Sileno Store store?
What about if I make an error with my online purchase or change my mind?
Can I have my order sent to my place of work?
How secure is my online order?
I am not satisfied with a product, what is Enoteca Sileno’s Product Returns Policy?

Contact Us

Enoteca Sileno
920 Lygon Street, Carlton North 3054 VIC Australia
OPEN: Mon - Fri 9.00am - 6.00pm; Sat 9.00am - 5.30pm
Sun 10.00am - 5.00pm (until 23 Dec)

T: 03 9389 7000

ABN: 73 004 756 834